InCareMD
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Careers

Help healthcare providers take great care of patients.

We're building a team of kind, organized people who like solving problems. Full training, including HIPAA, is provided.

Apply now See the roles
3Teams: front desk, billing, marketing
2Offices: United States and Australia
100%HIPAA-trained before day one
Support specialist with a headset at a laptop
Now hiringPatient support, billing, marketing
Full trainingHIPAA included
Nauman Y., CEO & Founder of InCareMD Nauman Y.CEO & Founder, InCareMD
A message from our CEO

When I started InCareMD, the idea was simple: independent practices deserve the same support that big health systems take for granted. Every missed call is a patient who needed someone, and every unpaid claim is care that went unrewarded.

The people on our team are the reason this works. You might answer a worried parent's call in the evening, fix a claim that has been stuck for months, or help a new patient find a clinic that needed them. That work matters, and we treat it that way: full training, clear processes and software we built ourselves, so the work you do is seen.

If you are kind, organized and enjoy solving problems, I would love to hear from you.

Nauman Y., CEO & Founder

Life at InCareMD

What we care about.

Patients first

Every call and every claim is about a real person getting care.

Discretion always

Everyone completes HIPAA training before working with patient information.

Get it right

Accuracy beats speed. We check our work and fix the root cause.

One team

Front desk, billing and marketing work together across the US and Australia.

Work that is seen

Pulseline and MDClaim360 show clients exactly what you did for them.

Keep learning

Learn healthcare front desk, billing and marketing from the inside.

Open roles

Find your place on the team.

18 roles across five teams. Pick a team, open a role to see the details, and apply in a minute.

Patient support specialistFront deskAnswer calls in each practice's name and make sure every patient is looked after.
What you'll do
  • Answer calls with warmth and accuracy
  • Schedule, confirm and reschedule visits
  • Log every call in Pulseline
  • Route urgent calls and refills
What we look for
  • Clear, warm spoken English
  • Comfortable on the phone all day
  • Organized note-taking
  • Healthcare or call center experience is a plus
Apply for this role
Bilingual patient support specialist (English and Spanish)Front deskHelp Spanish-speaking patients feel at home when they call the practices we support.
What you'll do
  • Handle calls in English and Spanish
  • Book and confirm appointments
  • Explain visit prep and paperwork
  • Log calls and follow-ups in Pulseline
What we look for
  • Fluent spoken English and Spanish
  • Patient, friendly phone manner
  • Accurate data entry
  • Healthcare experience is a plus
Apply for this role
After-hours patient support specialistFront deskCover evenings and weekends so practices never miss an urgent call.
What you'll do
  • Answer after-hours and weekend calls
  • Escalate urgent calls to on-call providers
  • Take messages for the next morning
  • Keep clear notes in Pulseline
What we look for
  • Available for evening or weekend shifts
  • Calm under pressure
  • Good judgment about urgency
  • Call center experience is a plus
Apply for this role
Scheduling coordinatorFront deskKeep provider calendars full and running on time.
What you'll do
  • Manage provider schedules and waitlists
  • Send reminders and fill cancellations
  • Coordinate recalls and follow-ups
  • Work inside each practice's EHR
What we look for
  • Strong organization
  • Experience with scheduling systems
  • Clear written and spoken English
  • Medical office experience is a plus
Apply for this role
Insurance verification specialistFront deskMake sure coverage is confirmed before patients arrive.
What you'll do
  • Verify eligibility and benefits
  • Flag authorizations and referrals needed
  • Update patient insurance details
  • Work with the billing team on issues
What we look for
  • Knowledge of insurance terms and payer portals
  • Attention to detail
  • Comfortable on calls with payers
  • Front desk or billing experience is a plus
Apply for this role
Medical billing specialistBilling and RCMKeep practices paid with clean claims, steady follow-up and accurate posting.
What you'll do
  • Submit clean claims
  • Post payments and adjustments
  • Work denials and appeals
  • Keep MDClaim360 current
What we look for
  • Knowledge of claims, denials and A/R
  • Attention to detail with numbers
  • Familiarity with payer portals
  • RCM experience is a plus
Apply for this role
Certified medical coderBilling and RCMTurn visits into accurate codes so claims are paid the first time.
What you'll do
  • Assign CPT, ICD-10 and HCPCS codes
  • Review documentation for accuracy
  • Flag missing information to providers
  • Support audits and appeals
What we look for
  • Coding certification (CPC, CCS or similar)
  • Strong anatomy and terminology knowledge
  • Accuracy and consistency
  • Specialty coding experience is a plus
Apply for this role
A/R follow-up specialistBilling and RCMChase open claims until they are paid.
What you'll do
  • Work aging reports by payer
  • Call payers and check claim status
  • Resubmit and correct claims
  • Document every action
What we look for
  • A/R or collections experience
  • Persistent and organized
  • Comfortable on payer calls
  • Knowledge of payer rules is a plus
Apply for this role
Denial management specialistBilling and RCMFind out why claims are denied, fix them and stop it happening again.
What you'll do
  • Analyze denial reasons
  • Write and submit appeals
  • Track recovered amounts
  • Share patterns with the team
What we look for
  • Experience with denials and appeals
  • Clear written English
  • Problem-solving mindset
  • Coding knowledge is a plus
Apply for this role
Payment posting specialistBilling and RCMPost every payment accurately so the numbers in MDClaim360 are right.
What you'll do
  • Post ERA and manual payments
  • Reconcile deposits
  • Identify underpayments
  • Flag issues to A/R
What we look for
  • Experience with payment posting
  • Strong attention to detail
  • Comfortable with spreadsheets
  • Practice management system experience is a plus
Apply for this role
Digital marketing specialistMarketingBring new patients to healthcare providers with campaigns and fast follow-up.
What you'll do
  • Run Google and Meta campaigns
  • Track leads and cost per patient
  • Follow up on new inquiries
  • Report results clearly
What we look for
  • Hands-on Google and Meta Ads
  • Comfort with reporting and data
  • Clear communication
  • Healthcare marketing experience is a plus
Apply for this role
Healthcare content writerMarketingWrite clear, friendly content that helps patients choose a practice.
What you'll do
  • Write landing pages and ads
  • Create blog posts and emails
  • Keep tone simple and compliant
  • Work with designers on campaigns
What we look for
  • Excellent written English
  • Writing samples to share
  • Ability to explain things simply
  • Healthcare writing experience is a plus
Apply for this role
Web and landing page designerMarketingDesign pages that turn visitors into booked appointments.
What you'll do
  • Design and build landing pages
  • Create ad and social graphics
  • Improve pages using results
  • Keep brands consistent
What we look for
  • A portfolio of web work
  • Figma or similar design tools
  • Basic HTML and CSS
  • Conversion-focused design experience is a plus
Apply for this role
Full-stack developerSoftware and AIBuild and improve Pulseline and MDClaim360 for the practices we serve.
What you'll do
  • Build features across front end and back end
  • Write secure, tested code
  • Work on integrations with EHR and phone systems
  • Review code with the team
What we look for
  • Experience with JavaScript or TypeScript and Node.js
  • Understanding of web security
  • Comfort with databases and APIs
  • Healthcare software experience is a plus
Apply for this role
AI engineerSoftware and AIMake our AI assistants and daily reports more helpful, private and reliable.
What you'll do
  • Improve the AI assistants in our apps
  • Build reporting and summarization features
  • Test for accuracy and safety
  • Protect patient privacy by design
What we look for
  • Experience building AI or NLP features
  • Strong programming skills
  • Care for testing and evaluation
  • Healthcare or privacy experience is a plus
Apply for this role
Integration and implementation specialistSoftware and AIConnect our software to each client's EHR, phone system and clearinghouse.
What you'll do
  • Set up secure integrations for new clients
  • Test data flows end to end
  • Train client staff
  • Document every setup
What we look for
  • Experience with APIs, HL7 or FHIR
  • Clear communication with clients
  • Methodical troubleshooting
  • EHR or VoIP experience is a plus
Apply for this role
Client success managerOperationsBe the main contact for a group of practices and make sure they get great results.
What you'll do
  • Lead onboarding and regular check-ins
  • Review Pulseline and MDClaim360 results with clients
  • Coordinate our front desk, billing and marketing teams
  • Spot and solve issues early
What we look for
  • Account management or client service experience
  • Organized and proactive
  • Clear, confident communication
  • Healthcare operations experience is a plus
Apply for this role
Quality assurance analystOperationsReview calls and claims to keep our work accurate and kind.
What you'll do
  • Score calls against quality standards
  • Audit claims and notes
  • Coach team members
  • Report trends to leads
What we look for
  • Eye for detail
  • Fair, constructive feedback style
  • Comfort with checklists and data
  • Call center or billing QA experience is a plus
Apply for this role

Don't see the right role? Apply anyway and choose "Something else". We keep strong applications on file.

How to apply

Simple and quick.

01

Send your application

Use the form below with a short note about your experience.

02

We read every one

If your experience fits a role, we reply by email.

03

A short call

A conversation about the role and how you work.

04

Training

Everyone completes HIPAA training before working with patient information.

Questions

Applicant questions

Do I need healthcare experience?
It helps, but it is not required for every role. Full training, including HIPAA, is provided.
Which roles are open?
Roles across five teams: front desk, billing and RCM, marketing, software and AI, and operations. Use the filters above to see them, then pick the role in the form.
How will I hear back?
We read every application and reply by email if your experience fits a role.
Where is the team based?
Our headquarters is in Germantown, Maryland, with an operations office in Parramatta, Australia.
1About you
2The role
Availability
3Your experience