InCareMD
(833) 4-CARE-98 Book a free review

Home / Software / Pulseline

Pulseline · free with front desk support

Every call your practice gets, in one live view.

See what came in, what was handled and what still needs you, on your desktop or your phone. No new software to buy.

See it in a free review
Pulseline dashboard showing calls, follow-ups and today's schedule with sample data
9:41
Pulseline on a phone, sample data

Sample data shown.

What you can do

Know what's happening without asking.

Every call logged

Caller, reason, outcome and follow-up the moment a call ends, with full edit history.

Urgent call alerts

Every staff member is alerted. If nobody acknowledges, it escalates. Optional text alerts.

Appointments and self-scheduling

Requests, bookings and confirmations, plus online self-scheduling for patients.

Refill requests

Prescription refill requests routed to the right provider and tracked to done.

Reports you can export

By day, hour, reason, agent or outcome. Download as CSV or PDF.

AI daily brief

Yesterday in a few lines: calls, bookings and what needs you.

Patient portal

Secure messages, records and invoices for your patients.

Team chat and roles

Channels and direct messages, with per-module permissions for each person.

Made for phones

App-style layout with a bottom tab bar. Nothing to install.

100+ languages

Your staff can use Pulseline in the language they prefer.

Screens

Take a look around.

Dashboard: Needs-your-attention list, calls and today's schedule (sample data)
DashboardNeeds-your-attention list, calls and today's schedule
Call history: Every call with caller, reason, outcome and follow-up (sample data)
Call historyEvery call with caller, reason, outcome and follow-up
Appointments: Requests and confirmations in one list (sample data)
AppointmentsRequests and confirmations in one list
Refill requests: Routed to the right provider, tracked to done (sample data)
Refill requestsRouted to the right provider, tracked to done
Busiest hours: Heatmap of when patients call, and why (sample data)
Busiest hoursHeatmap of when patients call, and why
Reports: Filter by day, reason, agent or outcome; export CSV or PDF (sample data)
ReportsFilter by day, reason, agent or outcome; export CSV or PDF
Log a call: Fast call form with voice dictation for our agents (sample data)
Log a callFast call form with voice dictation for our agents
Team view: Workload and performance across the whole team (sample data)
Team viewWorkload and performance across the whole team
Pulse assistant: Ask questions in plain English (sample data)
Pulse assistantAsk questions in plain English
MDClaim360: Collections, denials and A/R aging (sample data)
MDClaim360Collections, denials and A/R aging

All screens show sample data. Hover to pause.

Reports

Staff the hours that matter.

See when patients call most and why. Use it to plan coverage, spot problems early and show your team how they're doing.

Pulseline reports with call trends, sample data

Private by design

Two-factor sign-in, role-based access, field-level encryption and a tamper-proof audit log. How we protect data.

Works on any screen

Desktop at the office, phone on the go. Nothing to install.

Who uses it

One live view for the whole practice.

Everyone sees what they need, and only what they are allowed to.

Providers

See urgent calls, refill requests and your day at a glance, from your phone.

  • Urgent call alerts with escalation
  • Refills waiting for your approval
  • AI daily brief each morning

Practice managers

Know how the phones are going without standing at the front desk.

  • Call volume by hour and reason
  • Missed-call follow-ups tracked to done
  • Reports you can export as CSV or PDF

Front desk staff

Every call, message and appointment request in one list, with nothing lost on sticky notes.

  • Call notes and history per patient
  • Appointment requests and confirmations
  • Team chat and direct messages
Secure integrations

Connected to the systems you already use.

We integrate Pulseline and MDClaim360 with your current setup: most EHR and practice-management systems, most VoIP and cloud phone systems, your clearinghouse and your email. You keep your systems. We do the connecting, and every connection is secure.

EHR and practice management

Most EHR and practice-management systems, connected to Pulseline and MDClaim360.

  • Appointment and schedule sync
  • Patient matching for calls and claims
  • Charges and encounters sent to billing
  • FHIR and HL7 interfaces where your EHR offers them
  • Secure file exchange for systems without an API

VoIP and phone systems

Most VoIP and cloud phone systems, so every call logs itself.

  • Calls logged in Pulseline automatically
  • Caller ID matched to the patient
  • Missed-call and urgent-call alerts
  • Works with your current numbers
  • Call recordings where your system provides them

Clearinghouse and payers

Your clearinghouse and payer portals, feeding MDClaim360.

  • Claim status updates
  • Remittance (ERA) payment posting
  • Eligibility checks before visits
  • Denial reasons captured for appeals

Email and calendar

Booking confirmations and reports from your own email.

  • Microsoft 365 email and calendar
  • Teams links for reviews
  • Daily reports by email

Phone systems we already connect

TwilioRingCentralZoom PhoneAircallDialpadVonageTelnyxand most other VoIP systems

Email

Microsoft 365SendGridMailgunAmazon SES
Encrypted end to endData is encrypted in transit and at rest.
BAA firstA signed business associate agreement before any connection.
Least accessEach connection gets only the access it needs, read-only where possible.
Every sync loggedConnections are recorded in the tamper-proof audit log.
You stay in controlAny connection can be paused or removed at any time.

Every practice is set up a little differently. We confirm your exact EHR, phone system and clearinghouse in the free review, before anything is connected.

Questions

Pulseline questions

Does Pulseline cost extra?
No. Pulseline is our call tracking app. It comes free when you use InCareMD front desk support, our call answering service.
Does it work with our phone system?
Pulseline connects with most VoIP and cloud phone systems so calls log themselves. We confirm your exact setup in the free review.
Do we need to install anything?
No. Pulseline runs in the browser on desktop, tablet and phone, with an app-style layout on mobile.
Who can see patient details?
Only the people you allow. Access is role-based, details are masked by default, and every view of a patient record is logged.
Can our staff use it in their language?
Yes. Each person can choose from more than 100 languages.
Free · 15 minutes · no obligation

See where your practice is losing time and revenue.

Book a free 15-minute practice review. You get your missed calls, stuck claims and a clear monthly price.

Pick a time
(833) 4-CARE-98