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FAQQuestions, answered.
Can't find what you need? Ask Ava, call (833) 4-CARE-98 or email contact@incaremd.com.
Getting started
How fast can we start?
Most practices go live within 2 weeks of their free review.
Are there setup fees or long contracts?
No setup fees. Plans are month to month.
Do we have to change our EHR or phone system?
No. We work inside the systems you already use.
What does the free review include?
A 15-minute call where we look at your calls, claims and schedule, then send you a clear monthly price.
Pricing
How much is front desk support?
$8 per hour. The starting plan is 80 hours for $640 a month.
How does billing pricing work?
5% of what we collect for you each month, with a $750 monthly floor. You pay whichever is higher.
How much is marketing?
$1,399 a month plus your ad spend, which goes directly to Google and Meta.
Is the software extra?
No. Pulseline call tracking is free with front desk support, and MDClaim360 is free with billing and insurance.
HIPAA and security
Do you sign a Business Associate Agreement (BAA)?
Yes, with every client, before any work begins.
Is your team HIPAA trained?
Yes. Every team member completes HIPAA training.
How is patient data protected?
Encryption, two-factor sign-in, role-based access and audit logs of every view of patient information.
Working with us
Where is your team?
We have offices in the US and Australia. Our support team works remotely and is managed by our US office.
What hours do you cover?
Our office is open Monday–Friday, 9 AM–5 PM EST, and operations run 24/7, so after-hours and weekend coverage is available.
Can we cancel?
Yes. We ask for 30 days' notice so we can hand everything back cleanly.
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Free · 15 minutes · no obligation
See where your practice is losing time and revenue.
Book a free 15-minute practice review. You get your missed calls, stuck claims and a clear monthly price.
(833) 4-CARE-98